Terms and Conditions – Juan 369 Online Gaming Platform Philippines

These Terms and Conditions ("Terms") constitute the complete agreement between you ("Player" or "User") and Juan 369 ("we," "us," "the Platform") governing your access to and use of all products, services, and features available at juan369.click, including but not limited to sports betting, casino games, fishing games, slot games, and all related promotional offers.

By accessing Juan 369, registering an account, depositing funds, or placing any bet or wager, you confirm that:

• You are at least 21 years of age at the time of registration and continue to be so throughout your use of the platform;
• You are a natural person (not a corporation or entity) and are acting on your own behalf;
• You are physically located in a jurisdiction where online gaming is lawful and you are legally permitted to use Juan 369;
• You are not acting as an agent for, or on behalf of, any other person;
• You are not prohibited from using Juan 369 by any applicable law, regulation, court order, or contractual obligation;
• You have read, understood, and agreed to be legally bound by these Terms in their entirety.

Juan 369 operates in the Philippines and these Terms are governed by Philippine law. Players accessing the platform from jurisdictions where online gaming is restricted do so at their own risk and Juan 369 makes no representations that the platform is legal in all locations.

To access Juan 369's betting and gaming services, you must complete the registration process by providing accurate, current, and complete information including your full legal name, date of birth, Philippine mobile number, and a valid email address.

One Account Rule: Each player is permitted to hold exactly one active account on Juan 369. Opening more than one account — whether under the same name, different names, or using different contact details — is strictly prohibited and will result in all associated accounts being closed. Any funds in duplicate accounts may be confiscated.

KYC (Know Your Customer) Verification: Juan 369 is required by applicable regulations to verify the identity of all players before processing withdrawals. Verification documents may include:

• Government-issued photo ID (Philippine passport, driver's licence, SSS/GSIS ID, PhilSys National ID, or Voter's ID);
• Proof of address (utility bill, bank statement, or barangay certificate dated within 90 days);
• Payment method verification (screenshot or confirmation of ownership of the GCash, Maya, or bank account used for deposits).

You are responsible for keeping your account credentials — username, password, and any two-factor authentication codes — confidential. Any activity that occurs under your account is considered authorised by you. If you suspect unauthorised access, contact Juan 369 support immediately via Live Chat.

Juan 369 reserves the right to refuse registration or suspend an account pending additional verification at any time, without being required to disclose the reasons for doing so where disclosure would conflict with regulatory obligations.

All deposits and withdrawals at Juan 369 are processed in Philippine Peso (₱). The following payment methods are accepted for both deposits and withdrawals unless otherwise stated in a specific promotion or account condition:

• GCash (primary method — instant deposit, 5–15 min withdrawal for verified accounts);
• Maya (PayMaya);
• GrabPay;
• Coins.ph;
• InstaPay and PESONet bank transfers;
• BDO, BPI, and UnionBank online banking;
• Visa and Mastercard debit/credit cards (where applicable).

Deposit Terms: The minimum deposit is ₱100. Deposits are credited to your Juan 369 playing balance upon confirmation from the payment provider. Juan 369 does not charge deposit fees, though your payment provider may apply its own charges. You are solely responsible for ensuring that all deposit sources are legitimately yours and are not proceeds of illegal activity.

Withdrawal Terms: The minimum withdrawal is ₱200. Withdrawal requests are processed within 15–30 minutes for GCash and Maya for fully KYC-verified accounts during standard operating conditions. Bank transfer withdrawals may take 1–3 business days. Juan 369 reserves the right to apply additional verification checks before releasing large or unusual withdrawal amounts.

Juan 369 will not process withdrawals to third-party accounts — the name on the receiving GCash, Maya, or bank account must match the verified name on your Juan 369 account. Any discrepancy will result in the withdrawal being held pending additional verification.

Juan 369 reserves the right to delay or withhold a withdrawal if we have reasonable grounds to suspect fraud, money laundering, bonus abuse, or a breach of these Terms. In such cases, we will notify the account holder and may request additional documentation.

Juan 369 offers various bonuses and promotional offers from time to time, including but not limited to welcome bonuses, deposit match bonuses, cashback promotions, free bets, and referral rewards. All bonuses are subject to the following general conditions in addition to any specific terms published alongside each individual promotion.

Wagering Requirements: All bonus funds credited to your Juan 369 account carry wagering requirements that must be completed in full before any portion of the bonus or associated winnings can be withdrawn. The specific wagering multiplier (e.g., 20x, 30x) is stated in each promotion's terms. Wagering requirements apply to the bonus amount unless otherwise stated.

Game Contribution Rates: Not all games at Juan 369 contribute equally to wagering requirements. As a general guide:

• Sports betting: 100% contribution towards wagering requirements;
• JILI Slots and Fishing Games: 100% contribution;
• Live casino table games: contribution percentage stated per promotion;
• Color Game: 100% contribution.

Bonus Eligibility: Welcome bonuses are available to new Juan 369 accounts only — one per player, household, device, or IP address. Juan 369 reserves the right to determine bonus eligibility at its discretion and to refuse, reclaim, or cancel a bonus if we believe the offer has been obtained through dishonest means, bonus abuse, or in violation of these Terms.

Expiry: All bonuses at Juan 369 have an expiry period, typically 30 days from the date of crediting unless stated otherwise. Bonus funds that have not been wagered through within the expiry period will be removed from your account automatically.

All sports bets placed on Juan 369 are governed by the following general betting rules in addition to any sport-specific rules that apply to the relevant market.

Bet Acceptance: A bet is only accepted and valid once you receive a confirmation with a bet reference number on the Juan 369 platform. Bets that appear to have been placed but for which no confirmation is received should be reported to support immediately. Juan 369 maintains detailed bet logs and will resolve any discrepancy based on our server records.

Odds Changes: Sports betting odds at Juan 369 are dynamic and may change up until the event starts. The odds displayed on your bet slip at the time of confirmation are the odds that apply to your bet. Juan 369 is not responsible for odds changes that occur between a player viewing odds on the board and submitting their bet — the confirmed bet slip odds are final.

Cancelled Events: If a scheduled sporting event covered by Juan 369 is cancelled, postponed, or abandoned before a result is determined, all bets on that event will be voided and stakes returned. If a match is postponed but played within 24 hours of the original start time, bets may stand at Juan 369's discretion based on the specific sport's rules.

Void Bets: Juan 369 reserves the right to void any bet that was placed based on a manifest pricing error, technical error, or odds that were clearly incorrect relative to market rates at the time. Players who identify and exploit pricing errors rather than reporting them may have their accounts suspended.

Live Betting: In-play bets at Juan 369 are subject to brief suspension periods during stoppages. Once a live bet is confirmed, the odds are locked. Juan 369 is not responsible for connectivity issues on the player's side that prevent timely bet placement during live events.

Casino games available on Juan 369 — including JILI Slots, Fishing Games, Color Game, and any live dealer titles — use certified random number generation (RNG) systems provided by their respective game providers. Game results are determined solely by these RNG systems and Juan 369 does not have the ability to influence individual game outcomes.

Malfunction and Errors: In the event of a game malfunction, freezing, disconnection, or software error during a game round, Juan 369 will attempt to resolve the session using available game logs. If a complete game round cannot be verified, the affected round may be voided and the stake returned. Any incomplete round that was in progress at the time of disconnection may be settled automatically based on the outcome determined by the game server.

Return to Player (RTP): RTP percentages for all slot and casino games on Juan 369 are determined by the game providers and verified through their certification process. RTP figures represent theoretical long-term averages and do not guarantee any individual player's results within a single session or even a single day of play.

The following activities are strictly prohibited on Juan 369 and will result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where legally required:

• Fraud and Collusion: Any attempt to defraud Juan 369 or other players, including collusion in poker, chip dumping, or coordinated betting to exploit odds;
• Money Laundering: Using Juan 369 as a vehicle to process funds obtained through illegal activity. We are required to report suspicious financial activity to relevant Philippine authorities;
• Bonus Abuse: Creating multiple accounts to claim bonuses more than once, using software to automate betting for bonus extraction, or any other method of exploiting promotional offers beyond their intended purpose;
• Match Fixing and Insider Betting: Placing bets based on inside information about a sporting event, or being directly or indirectly involved in fixing the outcome of any event offered on Juan 369;
• Technical Exploitation: Using bots, automated scripts, or any software to interact with Juan 369 in ways not intended for human players;
• Chargebacks: Deliberately disputing legitimate transactions with your bank or payment provider while retaining winnings or bonuses obtained from those deposits on Juan 369.

Juan 369 employs monitoring systems to detect prohibited conduct. If suspicious activity is identified, we reserve the right to freeze your account, request documentation, delay withdrawals, and involve law enforcement where necessary.

Juan 369 reserves the right to suspend or close any account at any time, with or without notice, if:

• The account holder is found to be in breach of these Terms;
• KYC verification documents are not provided within a reasonable timeframe when requested;
• We have reasonable grounds to suspect fraud, money laundering, or prohibited conduct;
• The account has been inactive for more than 12 consecutive months;
• The player requests self-exclusion under our Responsible Gaming policy;
• Applicable regulations require it.

Voluntary Account Closure: If you wish to close your Juan 369 account voluntarily, contact our support team via Live Chat or email at support@juan369.click. Any remaining balance after the completion of all pending bet settlements will be withdrawn to your verified payment method. Voluntarily closed accounts cannot be reopened — you would need to register a new account if you wish to return to Juan 369.

Inactive Accounts: Accounts that show no login activity for 12 or more consecutive months are considered inactive. Juan 369 may deduct a monthly inactivity fee from the remaining balance after giving prior notice. If the balance reaches zero, the account will be closed.

Juan 369 is committed to promoting responsible gaming and maintaining a safe, enjoyable environment for all players. We recognise that for a small number of players, gambling can become problematic, and we take our obligations in this area seriously.

Player-Set Limits: All Juan 369 players can set the following limits directly in their account settings:

• Deposit Limits: Daily, weekly, or monthly cap on how much can be deposited;
• Bet Limits: Maximum single bet amount;
• Loss Limits: Maximum amount you can lose in a defined period;
• Session Limits: Maximum time per gaming session before automatic logout.

Limit increases take effect immediately. Limit reductions take effect after a 24-hour cooling-off period to prevent impulsive changes during a gaming session.

Cool-Off Periods: Players can request a temporary break from Juan 369 of 24 hours, 48 hours, or 7 days. During a cool-off period, you cannot log in or place bets. Balances are preserved and the account resumes normal access after the period ends.

Self-Exclusion: Players who believe they have a gambling problem can request self-exclusion from Juan 369 for a minimum period of 6 months, up to permanent exclusion. Self-excluded players are removed from all marketing communications. Self-exclusion cannot be reversed during the minimum period. Contact support@juan369.click to initiate self-exclusion.

Juan 369 collects and processes personal data from all registered players as required for account management, payment processing, KYC compliance, and the operation of the platform. The collection, use, storage, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions.

By registering at Juan 369, you consent to:

• The collection of your personal and financial information as described in our Privacy Policy;
• Processing of your data for KYC verification, fraud prevention, and regulatory compliance;
• Communication from Juan 369 regarding your account, transactions, and — unless you opt out — promotional offers.

Juan 369 complies with the Philippine Data Privacy Act (Republic Act No. 10173) and handles all personal data in accordance with its requirements. Player data is not sold to third parties. Data shared with payment processors and KYC verification partners is limited to what is strictly necessary and governed by equivalent data protection obligations.

To the maximum extent permitted by applicable Philippine law, Juan 369 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use of, or inability to use, the Juan 369 platform;
• Any interruption, delay, suspension, or discontinuation of the service;
• Loss of data, profits, or winnings resulting from technical failures, internet outages, or third-party service provider errors outside Juan 369's reasonable control;
• Errors in odds, game results, or bet settlements caused by data feed failures, where Juan 369 acts in good faith to correct errors as soon as they are identified;
• Unauthorised access to your account resulting from your failure to maintain the confidentiality of your login credentials.

Juan 369's total liability to any individual player for any claim arising from these Terms shall not exceed the total amount deposited by that player in the 30 days preceding the claim. Nothing in these Terms limits Juan 369's liability for fraud, wilful misconduct, or any liability that cannot be excluded under Philippine law.

Juan 369 makes no warranty that the platform will be continuously available, error-free, or free from viruses. The platform is provided "as is." We do not guarantee any specific game outcomes or betting results.

Amendments: Juan 369 reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via email or in-platform notification at least 7 days before they take effect, except where immediate changes are required by law or regulation. Continued use of Juan 369 after the effective date of changes constitutes acceptance of the revised Terms.

Version History

Dispute Resolution: If you have a complaint about Juan 369, please first contact our support team via Live Chat or email at support@juan369.click. We aim to resolve all complaints within 5 business days. If your complaint is not resolved to your satisfaction, Juan 369 will provide information on available escalation channels in accordance with applicable Philippine gaming regulations.

Governing Law: These Terms and Conditions, and any dispute arising from your use of Juan 369, are governed by the laws of the Republic of the Philippines. Any legal proceedings shall be brought in the appropriate courts of the Philippines.

Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Entire Agreement: These Terms, together with the Privacy Policy and Responsible Gaming Policy published on Juan 369, constitute the entire agreement between you and Juan 369 and supersede all prior agreements, representations, or understandings relating to your use of the platform.