Privacy Policy – Juan 369 Online Gaming Platform Philippines

Juan 369 is operated by a company registered in the Philippines and accessible at juan369.click. For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, Juan 369 acts as the Personal Information Controller — meaning we determine why and how your personal data is processed.

Our legal bases for processing your personal data are:

• Contractual necessity: Processing required to provide the services you signed up for at Juan 369, including account management, bet placement, payments, and customer support;
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, KYC requirements, and gaming regulations;
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where our interests do not override your fundamental rights;
• Consent: Processing for optional services such as marketing communications, where you have explicitly opted in. Consent can be withdrawn at any time.

Juan 369 collects personal data from you through several channels: directly when you register an account or contact support, automatically as you use the platform, and from third-party payment and identity verification providers during KYC processes.

2.1 Information You Provide Directly

• Full legal name (as shown on your government-issued ID);
• Date of birth (to verify you meet the minimum age of 21);
• Philippine mobile number;
• Email address;
• Home address or barangay (for KYC verification);
• Government ID details (ID type, ID number, images provided during verification);
• GCash/Maya account details or bank account number (linked during registration or withdrawal setup);
• Any information you voluntarily provide when contacting Juan 369 support.

2.2 Data Collected Automatically

• IP address and approximate location at time of login;
• Device type, operating system, and browser version;
• Session duration and pages visited within Juan 369;
• Betting and gaming activity — games played, bets placed, amounts wagered, wins and losses;
• Deposit and withdrawal transaction records;
• Login timestamps and authentication events.

2.3 Data from Third Parties

• Identity verification results from KYC service providers;
• Payment confirmation data from GCash, Maya, BDO, BPI, UnionBank, and other payment processors;
• Fraud screening signals from payment security services.

Summary: Data Types and Purposes

Juan 369 uses the data we collect only for the purposes described in this policy and only to the extent necessary for those purposes. We do not use your personal data in ways you would not reasonably expect given the nature of the Juan 369 gaming platform.

The main ways we use your data include:

Juan 369 uses cookies and similar tracking technologies when you browse and use the platform. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences, and analyse usage patterns.

The types of cookies Juan 369 uses include:

• Strictly Necessary Cookies: Required for core platform functions such as maintaining your login session, processing bets, and securing transactions. These cannot be disabled without preventing you from using Juan 369.
• Functional Cookies: Remember your preferences such as your preferred odds format, language settings, and favourite game categories. Disabling these affects your experience but not core functionality.
• Analytics Cookies: Collect anonymised data about how players navigate Juan 369 to help us identify technical issues and improve the platform. No personal identity is linked to these data points.
• Security Cookies: Help Juan 369 detect unusual account activity, prevent fraud, and enforce geographic restrictions where applicable.

Juan 369 does not use cookies to serve third-party advertising on the platform. We do not allow advertising networks to track your activity on Juan 369 for their own purposes.

Juan 369 does not sell your personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary:

5.1 Payment Processors

To process your deposits and withdrawals, Juan 369 shares the minimum necessary financial data with Philippine payment providers including GCash (Globe Fintech Innovations), Maya Philippines, BDO, BPI, UnionBank, GrabPay, Coins.ph, and card networks (Visa/Mastercard). These providers process data only as required to complete your transaction and are bound by their own privacy and security obligations under Philippine law.

5.2 KYC and Identity Verification

For KYC compliance, Juan 369 works with accredited identity verification service providers. Your government ID details and facial verification data (where applicable) are shared solely for the purpose of verifying your identity and age. These providers are contractually bound to use your data only for this purpose and to apply equivalent security standards.

5.3 Regulatory and Legal Disclosures

Juan 369 is required under Philippine law to disclose certain information to regulatory authorities, law enforcement agencies, and courts when lawfully compelled to do so. This includes disclosures related to anti-money laundering reporting obligations under the Anti-Money Laundering Act (AMLA) and its amendments. Juan 369 will notify affected players of such disclosures where legally permitted to do so.

5.4 Game Providers

For casino games provided by third-party suppliers (such as JILI and other certified game providers), limited technical data such as player session identifiers is shared to facilitate game session management and bet settlement. These providers do not receive your personal contact or payment information.

Juan 369 implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and Juan 369 servers;
• Encryption of sensitive data at rest, including payment details and government ID images;
• Access controls limiting employee access to personal data to those with a genuine business need;
• Multi-factor authentication requirements for all Juan 369 staff accounts with access to personal data;
• Regular penetration testing and security audits by qualified third-party providers;
• Incident response procedures to contain, investigate, and notify affected parties in the event of a data breach, in compliance with NPC breach notification requirements.

Data Retention Periods

Juan 369 retains your personal data for the following periods:

After the applicable retention period, Juan 369 securely deletes or anonymises personal data in accordance with our internal data disposal procedures and NPC guidelines.

As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by Juan 369. You can exercise any of these rights by contacting our Data Protection Officer at privacy@juan369.click.

Juan 369 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If Juan 369 discovers that a person under the age of 21 has provided us with personal data or created an account, we will immediately close the account, delete associated personal data to the extent not required by law, and — where applicable — refund any deposits made, at our discretion in line with our Terms and Conditions.

Age verification is a mandatory step in the KYC process at Juan 369. Players who cannot provide valid age verification documents will not be permitted to make withdrawals from their account.

If you are a parent or guardian and believe your child has created a Juan 369 account, please contact us immediately at privacy@juan369.click or via Live Chat. We will act on all such reports promptly and confidentially.

Juan 369 may update this Privacy Policy from time to time to reflect changes in our data practices, technological developments, or updates to applicable Philippine privacy law. When we make material changes — changes that meaningfully affect how we use your personal data — we will notify registered players via email or in-platform notification at least 14 days before the changes take effect.

For non-material changes (such as clarifications of existing language or updates to contact information), we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

Continued use of Juan 369 after the effective date of a policy update constitutes acceptance of the revised policy. If you disagree with material changes to this policy, you have the right to close your account and request deletion of your data before the changes take effect.

Version History

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Juan 369 handles your personal data, please contact us through any of the following channels: